Effective Date: 10/01/2024
Welcome to Wills Plumbing and Heating, INC (“Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our website, services, and any communications with us, including text messages, phone calls, and emails.
Please read these Terms carefully. By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
1. Contact Information
- Office Phone Number: 307-463-5325
- Email: office@willsplumbingheating.com
- Text Message Phone Number: 307-302-0644
2. Services Provided
Wills Plumbing and Heating, INC provides plumbing and drainline services, including installation, maintenance, and repair (“Services”). All Services are provided in accordance with applicable laws, codes, and regulations.
3. Booking and Payment
- Estimates: Estimates for services are provided upon request. While we strive to provide accurate estimates, they are subject to change based on unforeseen circumstances or additional work needed.
- Booking: Services can be scheduled by contacting us via phone, text, or email. All bookings are subject to availability.
- Payment: Payment for services is due upon completion unless otherwise specified. We accept Cash, credit cards, & checks. Late payments may be subject to additional fees.
4. Cancellations and Rescheduling
- Cancellation: Customers may cancel scheduled services by notifying us at least 24 hours before the scheduled appointment. Cancellations made after this period may incur a fee.
- Rescheduling: Customers may reschedule their appointment by contacting us at least 24 hours in advance.
5. Customer Responsibilities
- Customers are responsible for providing access to the work area and ensuring that the environment is safe for our technicians.
- Wills Plumbing and Heating, INC is not responsible for damages resulting from inaccurate information provided by the customer.
6. Limitations of Liability
- Wills Plumbing and Heating, INC is not liable for any damages resulting from delays or failure to perform due to circumstances beyond our control (e.g., weather, supply chain disruptions).
- We are not liable for indirect, incidental, or consequential damages arising from the use of our services.
7. Warranties
- Wills Plumbing and Heating, INC offers a limited warranty on parts and labor provided. Warranty terms vary based on the specific service performed.
- Any unauthorized repairs, modifications, or misuse of parts void the warranty.
8. Intellectual Property
- All content on our website, including logos, images, and text, is the property of Wills Plumbing and Heating, INC or its licensors and is protected by applicable copyright laws.
- You may not use our content without prior written permission from Wills Plumbing and Heating, INC.
9. Communication Consent
Text Messaging Terms of Service
By opting into Will’s Plumbing & Heating, Inc.’s text messaging service, you agree to receive recurring automated text messages to the mobile number provided. These messages may include marketing messages, 24-hour appointment reminders, technician dispatch notifications, and post-service surveys.
A. Opting In
By providing your mobile number and opting into our text messaging service, you agree to these Terms of Service. You may opt in by completing the online sign-up form on our website, willsplumbingheating.com, or by providing your consent through other forms as offered by us.
Message Types & Frequency
You may receive messages for:
- Marketing & Promotions – occasional updates on special offers and promotions.
- Appointment Reminders – 24-hour advance reminders for scheduled appointments.
- Technician Dispatch Notifications – messages confirming technician dispatch and estimated arrival.
- Post-Service Surveys – invitations to provide feedback after a service.
The number of messages may vary based on your service interactions and preferences.
Carrier Charges
Standard messaging and data rates may apply. Please consult with your carrier for details on applicable charges.
B. Opting Out
You may opt out of receiving text messages from Will’s Plumbing & Heating, Inc. at any time. To opt out:
- Text “STOP” to 307-302-0644 to discontinue further messages.
- Once you text “STOP,” you will receive a confirmation text, and no further messages will be sent unless you opt in again.
For assistance, please text “HELP” to 307-302-0644 or contact our support team at office@willsplumbingheating.com, or call 307-463-5325.
C. Service Availability and Limitations
Will’s Plumbing & Heating, Inc. is not liable for any delays in message delivery or issues arising from your wireless carrier, network, or internet service. The service may not be compatible with all mobile devices or carriers.
D. Changes to Terms
Will’s Plumbing & Heating, Inc. reserves the right to modify these terms and conditions at any time. Subscribers will be notified of any significant changes via email or text message.
By opting into our text messaging program, you acknowledge and agree to these terms. For more information or assistance, please contact us at office@willsplumbingheating.com or 307-463-5325.
10. Privacy Policy
- Wills Plumbing and Heating, INC respects your privacy. Please refer to our Privacy Policy for more details on how we collect, use, and protect your information.
11. Changes to Terms of Service
- Wills Plumbing and Heating, INC reserves the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting. Continued use of our services after any changes constitutes acceptance of the revised Terms.
12. Governing Law
- These Terms of Service are governed by the laws of the State of Wyoming without regard to its conflict of law principles.
13. Contact Us
- If you have any questions or concerns about these Terms of Service, please contact us at:
- Phone (Office): 307-463-5325
- Text: 307-302-0644
- Email: office@willsplumbingheating.com
Thank you for choosing Wills Plumbing and Heating, INC. We appreciate your business and look forward to serving you!