Effective Date: 10/01/2024
Will’s Plumbing & Heating, Inc. (“we,” “us,” or “our”) is committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding this information.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and address
- Service Information: Details about the services provided, including service requests, maintenance records, and any specific project details
- Payment Information: Billing information, payment method, and transaction history
- Online Activity: Information about your use of our website, including IP address, device information, browser type, and cookies to improve user experience
- Customer Feedback: Any feedback, testimonials, or communication provided directly to us regarding our services
2. How We Use Your Information
We use the information collected for the following purposes:
- Service Delivery: To process and fulfill your service requests, schedule appointments, and provide relevant updates
- Customer Support: To respond to inquiries, troubleshoot issues, and improve our customer service
- Billing and Payments: To manage billing processes, facilitate payments, and handle related accounting
- Marketing: With your consent, to send you information about promotions, services, or updates
- Website Improvements: To enhance the functionality, security, and experience of our website and ensure compatibility across devices
3. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as follows:
- Service Providers: We may share information with trusted service providers who assist in our operations (e.g., payment processors, IT service providers). These providers are required to maintain the confidentiality of your information.
- Legal Compliance: We may disclose information as required by law, or in response to lawful requests by public authorities.
- Business Transfers: In the event of a merger, sale, or asset transfer, customer information may be transferred as part of the transaction, with appropriate privacy protections.
4. Data Security
We implement reasonable security measures to protect your information from unauthorized access, alteration, or disclosure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
5. Your Rights and Choices
Depending on your location, you may have the right to:
- Access, update, or delete your personal information
- Withdraw consent to processing your information
- Opt out of marketing communications at any time by following the unsubscribe link in the email or contacting us directly.
6. Retention of Information
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting requirements.
7. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies on our website to personalize your experience and gather analytical data. You can modify your browser settings to refuse cookies, but please note that some features of the website may not function properly as a result.
8. Links to Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites and encourage you to review their policies before providing any personal information.
9. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and we will update the effective date above. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you would like to exercise any of your rights, please contact us at:
Will’s Plumbing & Heating, Inc.
2621 Airport Dr, Riverton, WY 82501
Office@willsplumbingheating.com
307-463-5325