Privacy Policy

Effective Date: 02/01/2025

Will’s Plumbing & Heating, Inc. (“we,” “us,” or “our”) is committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding this information.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and address
  • Service Information: Details about the services provided, including service requests, maintenance records, and specific project details
  • Payment Information: Billing information, payment method, and transaction history
  • Online Activity: Information about your use of our website, including IP address, device information, browser type, and cookies to improve user experience
  • Customer Feedback: Any feedback, testimonials, or communication provided directly to us regarding our services

2. How We Collect Information

We collect information through various methods, including:

  • Directly from You: When you fill out forms, request services, provide feedback, or communicate with us via phone, email, or text messages.
  • Through Our Website: When you visit our website, we collect information using cookies, tracking technologies, and online forms.
  • From Third Parties: We may receive information from payment processors, service providers, and business partners to facilitate service delivery.
  • Automatically: Certain data, such as IP addresses and browsing behavior, is collected automatically when you interact with our website.

3. How We Use Your Information

We use the information collected for the following purposes:

  • Service Delivery: To process and fulfill your service requests, schedule appointments, and provide relevant updates
  • Customer Support: To respond to inquiries, troubleshoot issues, and improve our customer service
  • Billing and Payments: To manage billing processes, facilitate payments, and handle related accounting
  • Marketing: With your consent, to send you information about promotions, services, or updates
  • Website Improvements: To enhance the functionality, security, and experience of our website and ensure compatibility across devices

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes. We may share information as follows:

  • Service Providers: We may share information with trusted service providers who assist in our operations (e.g., payment processors, IT service providers). These providers are required to maintain the confidentiality of your information.
  • Legal Compliance: We may disclose information as required by law or in response to lawful requests by public authorities.
  • Business Transfers: In the event of a merger, sale, or asset transfer, customer information may be transferred as part of the transaction, with appropriate privacy protections.

4. Data Protection

We implement reasonable security measures to protect your information from unauthorized access, alteration, or disclosure. We explicitly assure that consumer opt-in data will not be shared with third parties for marketing purposes. While we may share data with service providers for business operations, consumer data will never be sold for promotional activities.

5. Call-to-Action (CTA) for Messaging Campaigns

When opting into our messaging campaigns, you will receive the following disclosures to ensure informed consent:

  • Brand Name: Will’s Plumbing & Heating, Inc.
  • Types of Messages Sent: Appointment reminders, informational updates, and marketing promotions.
  • Message Frequency Disclosure: Message frequency may vary, typically two per appointment or as needed.
  • Message and Data Rates: Message and data rates may apply.
  • Help Information: Text “HELP” to 307-302-0644 for assistance.
  • Stop/Opt-Out Information: Text “STOP” to 307-302-0644 to stop the notifications. No further messages will be sent once a consumer opts out.
  • Privacy Policy and Terms & Conditions: A link to this Privacy Policy and our Terms & Conditions will be provided during opt-in.

These disclosures apply regardless of the opt-in method used to ensure transparency and compliance.

6. Opt-Out Instructions

You have the right to opt out of messaging campaigns at any time. To stop receiving messages, reply “STOP” to 307-302-0644. Once you opt out, you will no longer receive further messages unless you opt back in.

7. Data Collection and Usage

We collect customer phone numbers and other information for the purpose of providing our services, customer support, appointment reminders, and promotional communications with prior consent. We do not share or sell consumer phone numbers for marketing purposes.

8. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access, update, or delete your personal information
  • Withdraw consent to processing your information
  • Opt out of marketing communications at any time by following the unsubscribe link in the email or contacting us directly

9. Retention of Information

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting requirements.

10. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies on our website to personalize your experience and gather analytical data. You can modify your browser settings to refuse cookies, but please note that some features of the website may not function properly as a result.

11. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites and encourage you to review their policies before providing any personal information.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and we will update the effective date above. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise any of your rights, please contact us at:

Will’s Plumbing & Heating, Inc.
2621 Airport Dr, Riverton, WY 82501
Office@willsplumbingheating.com
307-463-5325

For assistance, reply “HELP” to 307-302-0644.

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